Phones

Monthly Phone Bills

• Jenifer sends out phone call logs each month for each phone number — including cell phones.
• Upon receipt, review calls.
• If none are personal, forward the email Jenifer sent you to Stephen Snellen with "No personal calls" in the body of the email.
• Go on about your day.  Keep calm and carry on.

Voicemail

Our phone systems are run by Avaya/Nortel CallPilot. Unlike the old days of the POTS (plain ol' telephone service), computers run everything. And that includes modern multi-line phone systems. If you didn't notice, there's a network cable running to your phone instead of a RJ-11 connected telephone line.

There are three ways to access your voicemail:

1. Through your phone and dialing #72000
2. Through your web browser, using the My CallPilot website.
3. Through your email inbox. Using the My CallPilot website, you can configure your voicemail to forward straight to your email inbox.

My CallPilot Website

The My CallPilot login screen

The CallPilot Outlook add-in was removed from our computers due to incompatibility with Outlook 2016. However, website-based configuration and control is still alive and well through the My CallPilot web page presented by our internal CallPilot server.

1. In your web browser, go to the intranet website address at http://2100cp.ky.gov/mycallpilot/mycp.asp
2. Once that page opens up, in the Mailbox field, type in your phone number in the format 502564xxxx, where xxxx is your personal extension.
3. For the Password field, enter the same password you enter when calling your voicemail through the phone.
4. Click Login or hit Enter on your keyboard.

5. 

   "Messages" tab of the My CallPilot website

   On the next page, at the top, click the tab that says, “CallPilot Messages.”